📦 Frequently Asked Shipping Questions

Have a question about your delivery? You’re in the right place. If you still need help, our Customer Service team is ready to assist via our contact form, email at support@metriqfuel.com, or Live Chat in the bottom right corner of the page.

🔗 Quick Links

• How much does shipping cost?
• Will my order be sent Express?
• How long will my order take?
• When is my order dispatched?
• Can I track my order?
• Where’s my package?
• Is a signature required on delivery?
• No order confirmation email?
• My item arrived damaged — what now?
• Wrong or extra product?
• Changed your mind? Return info here.
• Can I pick up my order?
• Shipping to NZ?
• How can I contact support?

How much does shipping cost?

Standard Shipping (Australia-wide): Flat rate of $10 AUD
Express Shipping (orders under 5kg): Flat rate of $20 AUD

Shipping method is selected at checkout based on your preference and order weight. We also ship to New Zealand

Will my order be sent Express?

Express shipping is available on orders under 5kg for a flat rate of $20. If your order exceeds 5kg, only standard shipping ($10) is available. You’ll be able to choose your shipping method during checkout.

How long will my order take?

Add 1–3 days for regional or rural areas. Express orders typically arrive in 1–2 business days.

When is my order dispatched?

If you place your order before 11AM AEST on a business day, it will ship the same day. Orders placed after 11AM will ship the next business day.

Can I track my order?

Yes! Your tracking number will be in your shipping confirmation email.

• Track via Australia Post
• Use the AusPost App for live updates, redirection, and Safe Drop setup

Note: tracking may take up to 24 hours to activate.

Where’s my package?

Start by checking your tracking link. If it’s more than 3 business days late, contact us with your:

• Name
• Order number
• Tracking number
• Contact information

We’ll launch an investigation with the courier if needed.

Is a signature required on delivery?

You choose at checkout:

• No Signature: Parcel left unattended. Not covered if lost.
• Signature Required: Safer option. AusPost may override in some areas.

Use Safe Drop options for flexibility.

No order confirmation email?

• Check your junk/spam folder
• Check any alternate inboxes

Still can’t find it? Contact us and we’ll confirm your order manually.

My item arrived damaged — what now?

We're so sorry! If your product arrived damaged:

1. Don’t discard any items or packaging
2. Take clear photos of the damage
3. Email us or chat with us to arrange a replacement

Wrong or extra product?

If something's missing or extra, please don’t open or throw anything out. Let us know — we’ll sort it quickly.

Changed your mind? Return info here.

You can return unopened products within 30 days of ordering:

1. Contact us first
2. Send the item back (you cover postage)
3. We’ll issue a refund once received

Note: Limit of one return per month. Opened items cannot be refunded unless faulty or damaged.

Can I pick up my order?

We’re an online-only store — warehouse pickup is not available.

Shipping to NZ?

Yes, we ship to New Zealand!

How can I contact support?

We’re here to help!

• Email: support@metriqfuel.com
• Live Chat: Tap the chat icon (bottom-right)

If you're asking about an order, please include your order number for faster service.